Privacy Policy
We, at collection house, value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices
Note:
Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
What Do We Do with Your Information?
Our Ecommerce website or app may collect various type of required information if you want to place an order for the desired product you want to buy from us using the website or app. When you purchase something from our online store through the website or app, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We will receive, store and process your data for preparing your purchase order on our ecommerce site and will save it for any possible future allegation. We usually collect personal information such as your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, payment procedure and another similar kind of information. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products, and other updates.
Third Party Policy
We may pass your details to other companies affiliated with us only for the purpose of providing you better service. We may somewhat pass your details to our agents and subcontractors to help with analyzing data and providing us with marketing or customer service assistance. We may also use third parties to assist us with delivering products to you and to help us to collect payments from you. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
Links to Other Sites
Our Website links to other websites that may collect personally identifiable information about you. collectionhouse is not responsible for the privacy practices or the content of those linked websites
Cookies
A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.
Changes To Your Information:
The information you provide us isn’t set in stone. You may review, update, correct or delete the personal information in your profile at any time or simply want more information contact us at support@collectionhouse.com
Terms And Conditions
Welcome to collecetionhouse.com.bd(Collection House), provides access to the collectionhouse.com.bd website or the mobile application/app or any other media (website) to you subject to the terms and conditions set out on this page. By using the Website, you, a registered or guest user in terms of the eligibility criteria set out user agree to be bound by the Terms. Please read them carefully as your continued usage of the Website, you signify your agreement to be bound by these Terms and conditions. If you do not want to be agree by the Terms and conditions, you must not subscribe to or use the Website or our services.
Note:
Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
You acknowledge and undertake that you are accessing the services on the Site and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Site.
collection house as a platform does not support or encourage multiple accounts owned by a single user even with different mobile numbers & reserves the right to restrict, deactivate or disable any account that might fall under any sort of abuse of the service.
PRIVACY
Please review our Privacy Agreement, which also governs your visit to the Site. The personal information / data provided to us by you or your use of the Site will be treated as strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the Site.
1.PERSONAL INFORMATION & SHARING
1.(a) Your submission of personal information through the store is governed by our Privacy Policy. Visit our website to learn more about our “Privacy Policy“
1.(b) We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
2. GOVERNING LAW
2.(a) These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed and interpreted in accordance with the applicable laws governing ecommerce in Bangladesh. Any and all actionable legal claim or proceedings arising out of, or in connection to this website, must be brought within the jurisdiction of a competent Court in Bangladesh.
2.(b) The contents set out herein form an electronic record in terms of তথ্য ও যোগাযোগ প্রযুক্তি আইন, ২০০৬ (Information & Communication Technology Act, 2006) and rules there under as applicable and as amended from time to time. As such, this document does not require any physical or digital signatures and forms a valid and binding agreement between the Website and the User.
- Payment Method
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Payment Method
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Condition
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Cash on Delivery
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For orders valuing more than BDT 500 including delivery cost
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Card on Delivery
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For orders valuing more than BDT 500 including delivery cost
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Online Payment
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Applicable for any ordered amount as per company policy
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bKash Payment
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Applicable for any ordered amount as per company policy
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Note:
- For order less than BDT 500 customers need to make advance payment.
- For some products (Depending on Size/Price) we may ask for full/partial advance payment.
- Delivery of products outside Dhaka must be paid in advance for transportation costs. Delivery cost of some products will be determined depending on the product, such as according to the size or type of product. We will take the delivery cost as low as possible
4.TAXES
You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear any and all applicable taxes as per prevailing law.
5.Eligibility
5.(a) If you are a minor i.e. under the age of 18 years, you shall not register as a user of collectionhouse.com.bd and shall not transact on or use the Website. As a minor, if you wish to use or transact on a website, such use or transaction may be made by your legal guardian or parents on the Website. “collection house” reserves the right to terminate your membership and/or refuse to provide you with access to the website if it is brought to “collectionhouse” notice or if it is discovered that you are under the age of 18 years.
5.(b) By accepting the Terms or using or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older, and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws.
6.PRODUCTS
Products are available exclusively online through collectionhouse.com.bd. These products or services may have limited quantities and are subject to return or exchange only according to our return policy.
Collection house has made every reasonable effort to be as accurate as possible in displaying the product in its original color and accurate size. However, due to your device’s display settings, technical issues and differences in display, variations may come to the product’s color or size. Hence, “collection house” cannot guarantee that the physical product will look exactly like the display image. If a product from “collection house” is not as described, your sole remedy is to return it unused by fulfilling all the conditions as per our return policy.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer, at any time. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
7.DISCOUNTS & ALLOWANCES
Discounts and allowances (Coupon code, Promo code, Gift card code, Adjustment code, App discount, Occasional offers or sign-up offer etc.) are reductions of the basic price of products or services. The value of the discount coupon or gift card will not be refunded on returns or exchanges after using for a successful order from “collectionhouse.com.bd”Users having multiple accounts under the same Cell Phone number, or email address cannot avail the discounts or offers more than once, as is the policy. Promotional SMS may only contain the main content of the offer but terms and conditions are mentioned on the website.cillectionhouse.com.bd holds the right to change/revise/modify any Discount offers OR Promotional Allowances without prior notice. Customer is entitled to comply accordingly. Customers cannot avail multiple discount offers in a single order. For example if a customer uses “CLH” vouchers then he cannot use reward points or any other discount along with the ordered item
8.OTHERS
Stock availability: The orders are subject to availability of stock.
Delivery Timeline: The delivery might take longer than usual timeframe/line to be followed by collection house Delivery might be delayed due to force majeure event which includes, but not limited to, political unrest, political event, national/public holidays, etc
Cancellation: collection house retains unqualified right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.
Refund Timeline: If any order is canceled, the payment against such order shall be refunded within 10 to 15 working days, but it may take longer time in exceptional cases. Provided that received cash back amount, if any, will be adjusted with the refund amount
For more information
For more information regarding the Terms of Service or if you have any queries or concerns you can contact us or for any questions about the Terms of Service should be sent to us at support@collectionhouse.com
